Frequently Asked Questions
Can I cancel a reservation I have already paid for and get refund?
Yes, in most cases there is a two-hour notice period. So if you cancel at least two hours prior to the start of the tour we guarantee a full refund. There are however a few exceptions, like our Jazz Boat Cruise or Private Tour etc where a 24-hour notice period applies. Alternatively, we can offer you an option to take the same tour at a different time or on a different date, or exchange the tour for another one. If the replacement tour is more expensive, you will be asked to cover the price difference.
Can I change a reservation if the weather is not so good (raining etc)?
Yes, but you will need to let us know at least two hours before the tour starts. There are however a few exceptions, like our Jazz Boat Cruise or Private Tour etc where special conditions might apply. If you wish to change such a tour where special conditions were agreed upon, it is not always possible to provide a change free of charge if notice is given too late.
Do you offer discounts to children, students, seniors or groups?
Discounts are provided to children, students (with a valid ISIC card), seniors and larger groups if specified for an appropriate tour. Where it is not clearly specified, there are no discounts available.
Are prices for walks, tours, excursions final?
There are no hidden extras: no extra service charges, taxes, booking fees or credit card fees.
How do I receive the ticket/voucher for my tour?
On receipt of your reservation we send you a booking confirmation by email. Email confirmation is your ticket. Print it out or save it to your phone/tablet and present it at the start of the excursion or cruise.
Are prices inclusive of taxes? Are your prices competitive?
Ticket prices are per person, including all taxes. Prices are the same as or less than you would pay in Prague, and there are no booking fees, service charges or credit card fees. Prices for tours which are on sale (see our Special Offers section) represent great value, which is hard to find anywhere else. With our generous cancellation conditions, even if you find a better deal while in Prague and you have chosen to prepay, you can still cancel your booking with no penalty (if you let us know two hours prior to the tour). Most of our tours do not need to be pre-paid.
Are all excursions, tours or guided walks wheelchair-friendly?
No, only some excursions/walks/tours are available for wheelchair users. In all cases a companion is needed to help with getting on and off the coach/minibus. Please contact us regarding the particular tour you are interested in and we will let you know if is available for wheelchairs.
Is there any advantage in booking ahead?
Prague is a popular city and booking ahead is highly recommended. It ensures you a place on the tour of your choice, on the day of your choosing.
FAQ – Walks and Tours
I want to take more than one tour: what are the best combinations? I do not want to see the same things again.
Some tours include parts of other tours, or in other words, if you go on one tour you might see something you have already seen. For example, the Superior Tour is similar to our complimentary / free tour. So if you go on our Superior Tour there is no reason to take our free tour, and vice versa. The Prague Castle tour or the Jewish Quarter tour are also partly included in the Free Tour or Superior Tour, so decide carefully which one you prefer, as it is not recommended to do both of them. Mostly it is sufficient to take just one city tour. Other tour combinations or daytrips are just fine.
Do you guarantee a place on a tour if I just turn up at the meeting point?
No. You need to book online to be 100% sure of a place. We have no cancellation charges so you can cancel anytime up to one hour before the tour starts, so there is no risk for you.
Do you offer tours only in English?
Tours offered on our website, except individual tours, private excursions or car tours of Prague, are conducted primarily in English. But the same tours on certain days are also possible in other major languages like German, French, Italian or Russian (check the website booking form to see whether a particular tour is available in your language). However, tours in other languages might be priced differently.
Where exactly can I find your tour guide?
This is very simple. The meeting point for all the walks (except the Beer and Ghost Tour) is on the corner of Paris Street (Pařížská) and Old Town Square, opposite the St Nicholas Church next to the Czech Tourism office. You might ask at your hotel reception for exact directions. The Old Town Square is just a short walk from Staroměstská metro or tram station, and is one of the most famous locations in Prague. Then look for a red umbrella with the Prague Airport Transfers logo, and you will find our tour guide waiting for you close by. This is also the meeting point for our Free Tour. There is a different meeting point for all cruises. As there is no tour guide for cruises, you will find detailed information in the confirmation email regarding where the boat departs (see photos).
How large are the tour groups? What kinds of vehicles do you use?
The size of the tour groups varies depending on the season etc. Usually in the summer months groups are larger compared to the winter months. But for your comfort we never put together too many persons, or we might use more tour guides, split the group etc. If the tour is provided with a vehicle, mostly we use minibuses with seats for 4, 8 or 20 passengers. For private excursions you have an option to specify the model or type of vehicle which might suit you best (for example you might prefer a minibus instead of a sedan etc, subject to availability).
Our Free Tour compared to other Free Tours.
There are some other free tours in Prague, and you do not need a ”voucher” or to use an airport transfer company to join one – just show up. But there are some traps and some differences too. All other free tours work on a tip-based system, which simply means you are not paying up front, but at the end of the tour you are politely asked to leave a tip. That’s why we are different – with our free tour tips are not expected, as our guides are fully paid. Our free four-hour tour is longer and covers a much wider area then the most of other free tours, which are completed in 2.5hrs.
Are all your walks wheelchairs friendly?
All walks can be organized for persons using wheelchairs but the most recommended are: Old Jewish Quarter, Old Prague and (Ghost Walk), and Medieval Prague as the other tours use boat or tram transport.
Are the minibuses heated/air-conditioned?
Yes, all our minibuses are heated in the winter and air-conditioned in the summer. Open panoramic buses are used for some tours in the summer months (usually from the middle of June to the middle of September) if the weather permits. These buses have an open roof and some also have no glassed-in windows.
FAQ – Excursions/ Day Trips
When I book your excursion outside of Prague will I be able to explore on my own or to shop etc?
Yes. Even if you are booking a shared/organised excursion after you arrive at the destination, your guide will give you a tour. After the tour you will have free time to spend on your own (usually one or max two hours, depending on the type of excursion). If you are booking a private excursion you decide how long you stay and what you wish to see.
What kind of lunch do you serve on trips outside of Prague?
Where specified (only for selected shared/organised excursions) there is lunch provided at a nice restaurant. Mostly you will be able to choose from a few meals including a traditional Czech meal and a vegetarian dish. Drinks are not included.
On those full day trips where lunch is not included in the price, you will have still time to have lunch on your own. Your guide will be happy to give you some restaurant tips.
During half-day trips (like Terezín, Kutná Hora or Konopiště), there is not enough time for a proper lunch, but you will have an opportunity to buy a snack.
What is the recommended pick-up time from our hotel for this excursion?
Our advice is between 9 and 10am. However, this is only our recommendation, and you can specify any time which will suit you.
FAQ – River Cruises
Are there toilets on the boats?
Yes, every boat is equipped with lavatories.
How are the boats laid out?
Every boat has an enclosed lower deck (where the buffet is set out) and an open sun deck with tables.
Is smoking permitted on the cruises?
No, all cruises are non-smoking.
Are there private tables for two on the boats?
The majority of tables are for six guests, some for four. There are no tables for two but if the cruise is not full, couples can have their own tables. If you wish to have a table just for two you might wish to book some of our private romantic cruises.
Are the cruises offered enjoyable?
The cruises are very enjoyable, but should not be compared to the luxury cruises in Paris which are definitely much more expensive. For dinner and lunch cruises, the meal is served in a buffet style, which might not be suitable for everyone. If you require an a la carte menu, you should instead consider our Jazz Cruise. Please come with that expectation in mind and you will have a good evening.
Do you offer discounts for large groups?
For groups of 20 people or more, we can provide special discounts, menus etc.
What is the dress code for the tours and cruises?
Smart casual from jeans to suits and evening dresses is considered OK.
Are the offered river cruises wheelchair-friendly?
All boats except the Prague Jazz Boat accommodate wheelchairs, although there are no disabled toilets onboard.